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Support & Service

Support

After having started working with your wavefront sensor or instrument, it goes without saying that we are here for you in case you need support. Our application engineers are happy to deal with any questions you may have on our systems and software please contact:

support(at)optocraft.de 

When you submit a request, please provide the following information:

- the serial number of the device
- the SHSWorks version
- measurement data if applicable (in shz or sha format) 

Our local distributors are also there to support and advise you whenever needed. 
Please click here for further information on services and support.

Service

In addition to comprehensive support, Optocraft offers the following services:
- Product demos (at Optocraft’s offices, at your location or online)
- Feasibility studies (using numeric simulation or tests run in our labs)
- Measurement services 
- Calibration services
- Maintenance and repair
- Software updates and upgrades

Seminars, Webinars and Training

Our Optocraft Academy comprises seminars, webinars and product training helping you get a jump start into wavefront metrology and broaden already existing knowledge. Release the full potential of Optocraft’s wavefront metrology in your daily working routines!

OPTOCRAFT Hands-on-Seminars: Our one-day seminar on site in Erlangen with lectures and lab time equips you with everything you need to efficiently apply wavefront metrology in optics testing and alignment. In addition, selected measurement systems and demo equipment is available for hands-on experience. 

Topics:
- Fundamentals of the Shack-Hartmann wavefront sensor 
- Application in optics testing
- Alignment
- Advanced testing configurations
- Measurement capability analysis

OPTOCRAFT Webinars: Compact and easily accessible, our webinars represent the online alternative to the Hands-on-Seminars. Each webinar covers a pre-defined topic from your field of applications.

Topics:
- Introduction to wavefront metrology
- Typical applications of the Shack-Hartmann sensor
- Selected applications in optics, lasers and ophthalmology

OPTOCRAFT Training: We want to ensure you get the most out of your Optocraft instruments in order to make your work easier and more efficient. 
Ask for training on a specific product where we go through the basic operating procedures together, and have a close look at the relevant software settings.
Optocraft training can be held online or on-site.